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Frequently Asked Questions

ABOUT

  • What is Zoomget Business-to-Business?

    Zoomget Business-to-Business provides small to medium sized businesses the opportunity to shop and source the best disposable gloves to meet their needs. Business customers receive immediate savings with business pricing, subscriptions, and quantity discounts for larger orders. We welcome the opportunity to become your preferred disposable glove provider.

    Zoomget has a self-service customer portal that offers the flexibility of shopping discounted prices directly through our online store. Making shopping and payment options easy and seamless.

    For those looking to purchase larger quantities with more tailored support, we have a dedicated team of account reps that specialize in supporting larger customers. Our knowledgeable and responsive team will work with you to understand your business needs, allowing us to customize your purchasing experience to meet your business needs and inventory demands.

    Zoomget Business-to-Business has the products you need at the price you want, apply today!

  • What are the perks of being a Zoomget Business member?

    As a Zoomget Business-to-Business member, you will receive discounted pricing, promotions, subscriptions as well as individualized account help from our team of dedicated experts!



PROGRAM

  • What are the qualifications to be in the program?

    The program has a minimum yearly purchase threshold of $2,500, with a minimum order threshold of $250. The program is not available for any businesses looking to resell or distribute products. If you are interested in becoming part of the program, please fill out the applicationand we will get back to you within 24-48 business hours. 



ORDERS

  • Can I place a bulk order?

    Yes, you can place a bulk order directly on the self-service customer portal. Product inventory is refreshed hourly, if you can't find what you are looking for please contact one of our glove experts through chat. For orders above $5,000 please get in touch with an account rep to review additional specifics to support with the delivery and shipment of a larger order.

  • Can I schedule automated reoccurring orders?

    The Zoomget team will be launching automated reordering as a feature on the self-service customer portal in early 2022. If you would like to place reoccurring orders in the meantime, please reach out to our team and they can work with you directly on your needs.

  • Do you have pre-sales or backorders available?

    At this time, we don't offer any pre-sales. However, there is a back-in-stock feature on each product page that will notify you when the item is back in stock upon subscribing. If you are still having trouble finding a suitable glove for your needs in the meantime, feel free to reach out to our team via chat or email to connect with account rep. 



PAYMENT & SHIPPING

  • Are coupons and discounts available?

    The Zoomget Business self-service customer portal offers up to 15% savings on average retail pricing. Additional promotions and discounts are available from time to time. We recommend signing up for our email newsletter to be the first informed regarding discounts, promotions, or price decreases! If you have any additional inquiries regarding savings or pricing, please reach out to our team directly.

  • What payment methods do you offer?

    Zoomget currently accepts Visa, MasterCard, American Express, Discover, ShopPay, Apple Pay and Google Pay. If you are interested in pre-paid wire transfer, ACH payments or a payment form not listed please reach out to our team for additional information. 

  • Is tax exemption available?

    Yes, if your company has tax exemption files, please send to accountsreceivable@zoomget.com for processing. Please allow 1 - 3 business days for processing, prior to reflection on your account.

  • What is your preferred shipping carrier?

    Zoomget currently offers free shipping to the continental United States. All orders under 25 cases are shipped through UPS. All orders exceeding 25 cases are subject to a different carrier based on size. Orders exceeding 25 cases will need a standard loading dock, the proper equipment to unload pallets, and a facility zoned business or commercial.



RETURNS & REFUNDS

  • What is your return policy?

    Products may be returned within 30 days of shipment. Products must be in the original packaging, unused and in good condition for return. Palletized orders are subject to shipping charges and or a small percentage restocking fee. If you would like to return an item, please fill out the form. Refunds will be processed once the package is received by our warehouse; it may take up to 7 business days for the refund to process. 

 

CERTIFICATIONS

  • 889 Representation

    Section 889 of the 2019 National Defense Authorization Act limits the government's access to certain telecommunications equipment or services manufactured or provided by companies with ties to the People's Republic of China. Zoomget has the Federal Representation Certification for Section 889 representation. Please reach out to the team for additional information regarding the certification.  

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(206) 712 - 7633

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Monday - Friday, 9 AM - 5 PM PST